Spam Folder Configuration Parent topic

Important
Important
The End User Quarantine spam folder (along with Junk Email folder) is only available for Exchange Server 2013 environments. For Exchange Server 2016 and 2019, only Junk Email folder is available.
  • Trend Micro Spam Folder
    ScanMail creates a spam folder on all of the mailboxes on the Exchange server where you installed ScanMail. During the installation, the installation program prompted you to name this folder and it will have the name that you specified.
    After installation, you can rename the spam folder using Microsoft Outlook. Trend Micro identifies the folder by ID, not by folder name.
  • Spam detection levels
    ScanMail also configures the spam detection level defaults. The spam detection level filters out spam messages arriving at the Exchange server.
    • High: This is the most rigorous level of spam detection. ScanMail monitors all email messages for suspicious files or text, but there is greater chance of false positives. False positives are those email messages that ScanMail filters as spam when they are actually legitimate email messages.
    • Medium: ScanMail monitors at a high level of spam detection with a moderate chance of filtering false positives.
    • Low: This is the default setting. This is most lenient level of spam detection. ScanMail will only filter the most obvious and common spam messages, but there is a very low chance that it will filter false positives.